To Our Valued Clients and Patients

Haven Veterinary Clinic is following all local and national health and veterinary medicine guidelines concerning the coronavirus infection. The new realities of these restrictions mean that we have had to change the way that we provide care for your pet to lessen the possibility of exposure to our team and our clients. Recommendations are changing daily so PLEASE call our office or check our Facebook page for updates.

1. Haven Veterinary Clinic is open. Please check our website or call for any changes in hours of operation.
2. We are asking every client, scheduled and emergency visits, to call prior to arrival.
3. We strongly recommend you consider rescheduling wellness care and routine visits. (see exceptions below) *
4. All visits are limited to one family member accompanying the pet. Please have the family member who can best provide control and support for your pet, bring them in to the visit. We know that this is difficult, but if you are bringing a pet for humane euthanasia, please discuss with us who may want to be present ahead of time.
5. Upon arrival in the parking lot, call our clinic and a team member will meet you at your car. If you are more comfortable waiting in your car while your pet receives care, we are happy to transport them for you.
6. All pets should arrive with a leash on or in a carrier for their safety.

Some ways Haven is working to keep our staff and clients safe and healthy:

1. Telehealth – Dr. Jennings has established a new telemedicine platform through TeleVet. You are able to text or video conference regarding your pet’s health concerns. Download the TeleVet app on the iTunes or Google Play store
2. Parking lot retrievals: If you are not well, have recently been exposed to someone who is showing signs of illness, or have traveled internationally recently, please disclose this to us when you make your appointment (this is confidential). If your pet needs care, we will not turn him/her away, but you will be asked to wait outside of the office and communicate by cell phone. If you have Covid 19 or are quarantined we will help to coordinate help for your pet while you are at home.

 
Many veterinary offices are working with reduced staff currently. Please be flexible and understanding when it comes to rescheduling, longer wait times, and that we may have to call you back after normal business hours if you have a non-urgent question. Please call ahead of your visit or to pick up any prescriptions or diets.

We want to take the best care of your pet family member as possible during this time of constant change. We also want to keep our clients and staff healthy. Thank you for your help.

*If your pet is due or overdue for a Rabies vaccination, we should see them. Pets must be vaccinated for Rabies by law and you will need them to be current should you travel with them or need to board them. Also, puppies and kittens who have not been fully vaccinated should complete their series to protect them from life-threatening diseases.

With Blessings,

Dr. Cecily Jennings and Haven Veterinary Family